All sales of prepaid recharge & Bill payment on the NP Recharge Solution`s portal app web Platform with no refund or exchange. You are responsible for the mobile number or DTH & Consumables account number for which You purchase the prepaid recharge and all charges that result from those purchases. You are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases.
NP Recharge is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information.
However, if in a transaction performed by You on the NP Recharge solution Portal Platform, money has been charged to Your card or bank account and a recharge is not delivered within 12 hours of the completion of the transaction, then You shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘support pages’ page on the NP Portal Platform.
Please include in the e-mail the following details – the mobile number (or DTH account number, subscriber data card or toll-tag information), operator name, recharge value, transaction date and order number. NP Recharge will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge (Chargeback), then You will be refunded the money within 120 working days from the date of receipt of Your e mail. All refunds will be credited to Bank Account. You can trigger a request in Your NP Recharge solution portal wallet to transfer the money from Your NP Recharge portal`s wallet back to source. It will take 7 working days for the money to show in Your bank account depending on Your bank’s policy.